Customer Success Representative

Platinum Coastal Group; Manchester (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support specialist to provide proactive, face-to-face assistance and strengthen customer satisfaction and usage on site in Missouri. You will engage with customers, answer questions about services, and coordinate solutions that meet their needs.

The role emphasizes friendly, professional communication in a fast-moving environment, with opportunities to learn and grow within a customer-facing team.

Qualifications

• Entry-level role; no prior professional requirement
• Strong communication and interpersonal skills are essential
• Experience in transferable customer-facing roles is a plus (retail, hospitality, campus activities)

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

Customer

Customer service

Customer support

Job description

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You’ll Do

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,customer support