Client Services Associate

Platinum Coastal Group; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site team member to provide responsive client service through direct communication and on-site support in Fayetteville, NC. The role emphasizes relationship-building, collaboration, and a positive, people-oriented approach.

Responsibilities include assisting clients, conducting face-to-face meetings, coordinating with internal teams, and documenting feedback to improve client retention.

Qualifications

• Must have excellent communication and interpersonal skills.
• Ability to work well with clients and colleagues in person.
• Willingness to learn and adapt in a collaborative, on-site environment.

Responsibilities

• Assist clients with questions, requests, and solutions.
• Conduct face-to-face client interactions and meetings.
• Coordinate service needs with internal teams.
• Document feedback and support client retention.

Skills

Strong communication

Interpersonal skills

Teamwork

Organized

Adaptable

Job description

This is an entry-level, on-site position that provides responsive, relationship-focused service to clients through direct communication and onsite support. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others.

ON-SITE EXPECTATION

On-site role. Regular face-to-face interaction is a core part of the position.

Responsibilities

• Assist clients with questions, requests, and solutions
• Conduct face-to-face client interactions and meetings
• Coordinate service needs with internal teams
• Document feedback and support client retention

Skills & approach:

Strong communication and interpersonal skills; professional and dependable; comfortable initiating conversations; organized and adaptable; able to work effectively as part of an on-site team. Prior related experience is helpful but not required where training is provided.

Skills: communication,client services,teams