Client Success Associate

Platinum Coastal Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group seeks an entry-level, on-site Customer Service Associate in New York. The role focuses on directly engaging clients, understanding their needs, and delivering clear solutions in a face-to-face setting.

The ideal candidate is personable, dependable, organized, and coachable, with strong communication skills for a fast-moving environment. This position emphasizes direct interaction with customers, clients, members, community participants, partners, or onsite coworkers.

Qualifications

• This is an entry-level role requiring strong interpersonal skills and the ability to communicate professionally in a fast-paced environment.
• Related experience from people-facing roles may be helpful.

Responsibilities

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

Skills

Entry-level

Customer service

Communication

Job description

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

Key areas of responsibility

• Meet with or assist clients directly
• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,customer service