Client Support Administrator - Remote

Friedman Vartolo LLP; City of Rochester (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic law firm as a Client Support Administrator, where you will play a crucial role in enhancing client relationships and ensuring the smooth flow of communication. This position offers the opportunity to work in a fast-paced environment, leveraging your expertise in client support and problem-solving to drive referral growth. With a focus on collaboration and innovation, you will be part of a team that values your contributions while enjoying a competitive compensation package and benefits. Embrace the chance to make a significant impact in a supportive and energetic workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Gym/Fitness Membership Reimbursement

Qualifications

• 5+ years' experience in the default services industry.
• 2+ years' experience with client communication portals.

Responsibilities

• Ensure accurate completion of workload steps daily.
• Manage internal and client milestones for cases.
• Produce case-level reports for client review.

Skills

Client Communication

Problem Solving

Tech-savvy

Written Communication

Verbal Communication

Tools

BFKS

Tempo

Job description

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The Company

Friedman Vartolo LLP is a rapidly growing New York-based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy with a startup vibe.

The Position

We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Responsibilities

1. Ensure accurate completion of BFKS and Tempo workload steps daily.
2. Manage firm to expected internal and client milestones and timelines for allocated cases.
3. Serve as the single point of contact for numerous firm clients.
4. Maintain and improve client relationships to drive referral growth.
5. Escalate pressing timeline issues where appropriate.
6. Produce case-level reports for client review.

Requirements

• Minimum of 5+ years' experience in the default services industry.
• Minimum of 2+ years' experience with BFKS, Tempo, and other client communication portals.
• Tech-savvy.
• Willingness to ask questions and get "hands dirty".
• Team player looking to be part of something great.
• Superior written and verbal communication skills.

Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k, and gym/fitness membership reimbursement.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo LLP to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or participate in the hiring process, please contact Recruitment at [e-mail].

Location

Remote

Job Posted by ApplicantPro

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Law Practice

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