Systems Support Administrator - US

Pearson; Hartford (CT); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Support Administrator to join their innovative team. This role focuses on providing technical support and solutions for educational technology, ensuring seamless operations for staff and students. With a strong emphasis on customer service and independent troubleshooting, the ideal candidate will thrive in a remote work environment while managing various IT services. This opportunity offers a chance to contribute to a mission-driven organization dedicated to helping individuals realize their potential through learning. If you have a passion for technology and education, this role is perfect for you.

Qualifications

• Minimum 3 years in systems administration in a large enterprise.
• Strong communication skills and attention to detail.

Responsibilities

• Provide technical support and solutions for school staff and student technology.
• Administer and troubleshoot various operating systems and applications.
• Mentor Service Desk teams and manage escalated support issues.

Skills

Microsoft Azure

Active Directory

Windows Server

SQL

PowerShell scripting

Google Workspace

DNS/DHCP

Technical Support

Education

Bachelor’s degree in computer science

Tools

Microsoft Endpoint Manager

SharePoint

Virtual Machines

Google Cloud Directory Sync

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and execute tasks effectively in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

Work Environment & Equipment

This position is 95% remote, with 5% in-person attendance when attending events, visiting schools or customers, or working from the local Pearson office. Employees must have suitable remote work setups, adhering to company policies regarding privacy, technology, and equipment standards.

Provided equipment includes:

• 2 primary laptops and up to 10 test devices/peripherals
• 4 external monitors
• Additional hardware supporting multiple primary computers and test devices

Employees must provide:

• Headset
• Keyboard
• Mouse

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, implementation, upgrades, and maintenance of school staff and student technology and applications
• Assist with escalated support issues, resolving customer problems using troubleshooting techniques
• Troubleshoot daily technical issues for internal and external customers
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, and printers
• Manage apps on Google Workspace, Microsoft 365, and Azure environments
• Configure devices for staff and students, ensuring access to tools and resources
• Build, deploy, and maintain servers, including domain controllers, web servers, Linux, SharePoint, DNS/DHCP
• Gather and assess application functions related to customer needs
• Mentor Service Desk teams and serve as primary escalation point
• Track tickets, prioritize tasks, participate in conference calls, and document processes
• Contribute to knowledge base and perform other duties as assigned

Technical Skills & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines
• Microsoft Endpoint Manager, Active Directory, Windows Server, SQL
• Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management
• Hardware/software configuration, troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, PowerShell scripting

Requirements

• Bachelor’s degree in computer science or equivalent experience
• Minimum 3 years in systems administration in a large enterprise
• Availability for on-call, evenings, weekends, and during outages
• Strong communication skills, ability to work independently and in teams, and attention to detail
• Reliable remote work setup with broadband internet

About Pearson

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and inclusion and are an Equal Opportunity Employer. Qualified applicants will be considered regardless of race, ethnicity, religion, gender, sexual orientation, or disability. For accommodations, contact [e-mail].

Job Details

Job: TECHNOLOGY

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace: Remote

Req ID: 19419