Systems Support Administrator - US

Pearson; Lincoln (NE); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Systems Support Administrator to join their dynamic team. This role, primarily remote with occasional in-person attendance, involves managing IT services for educational institutions across the nation. The ideal candidate will possess strong technical skills in systems administration, troubleshooting, and customer service. With a commitment to diversity and inclusion, this forward-thinking company offers an exciting opportunity to contribute to the educational landscape while enjoying a flexible work environment. If you're passionate about technology and education, this position is perfect for you.

Benefits

Remote work setup

Flexible hours

Professional development opportunities

Qualifications

• 3+ years in systems administration in a large enterprise environment.
• Experience with Windows, ChromeOS, and Apple iPads.

Responsibilities

• Provide technical support for school staff and student technology.
• Manage and troubleshoot various operating systems and applications.

Skills

Microsoft Azure

Windows Server

SQL

Google Workspace

PowerShell scripting

Hardware/software troubleshooting

DNS

DHCP

Education

Bachelor’s degree in computer science

Tools

Microsoft Endpoint Manager

On-Prem Active Directory

Google Cloud Directory Sync

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore Maryland, who will join the team managing our School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and execute tasks effectively in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are essential.

This position is 95% remote work, with 5% in-person attendance for events, school visits, or office work as needed. Employees must have appropriate remote work setups, adhering to company policies regarding privacy, technology, and equipment standards.

The company will provide the following equipment:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple primary computers and test devices

Employees need to provide:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, deployment, and maintenance of school staff and student technology and applications.
• Assist with escalated support issues, resolving customer problems through troubleshooting.
• Manage and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, printers, and applications on Google Workspace and Microsoft 365/Azure.
• Configure devices and ensure access to necessary tools and resources.
• Build and maintain servers running various services like domain controllers, web, Linux, SharePoint, DNS/DHCP.
• Evaluate application functions related to customer needs.
• Mentor Service Desk teams, manage support requests, and track tickets.
• Participate in projects, gather requirements, and document processes.
• Maintain a knowledge base and perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Endpoint Manager, On-Prem Active Directory, Windows Server, SQL, Google Cloud Directory Sync, Google Workspace, and related services.
• Hardware/software troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, printing devices, and PowerShell scripting.

Experience And Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Minimum of 3 years in systems administration or similar in a large enterprise environment.
• Availability for on-call, evenings, weekends, and critical outages.
• Strong communication, organization, and multitasking skills.
• Ability to work remotely with a secure environment and reliable broadband.

Who We Are

At Pearson, our purpose is to help people realize the life they imagine through learning. We are committed to diversity and inclusion, providing equal employment opportunities and accommodations for individuals with disabilities.

Additional Information

Job: TECHNOLOGY

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 19419