Client Success & Support Specialist

Stella Contracting, Inc; Memphis (TX); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. in the United States is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role focuses on coordinating across teams, documenting client interactions in CRM, and delivering timely support while maintaining empathy and professionalism. Applicants should have strong communication, problem-solving, and multitasking abilities.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in customer service, client support, customer success, or related roles is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and professional communication with diverse clients.

Responsibilities

• Respond to client inquiries via email, phone, live chat and other channels.
• Provide accurate information about products, services, policies, and accounts.
• Troubleshoot client issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM systems.
• Assist clients with account setup, service requests, and routine tasks.
• Monitor and follow up on outstanding support requests to ensure timely resolution.

Skills

Customer service

Communication

Problem-solving

Time management

CRM proficiency

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor's in Business Administration / Communications

Tools

Salesforce

Zendesk

HubSpot

Job description

Stella Contracting, Inc. in the United States is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role focuses on coordinating across teams, documenting client interactions in CRM, and delivering timely support while maintaining empathy and professionalism. Applicants should have strong communication, problem-solving, and multitasking abilities.