Client Support & Success Specialist

Stella Contracting, Inc; Las Vegas (NM); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to deliver professional client assistance, resolve inquiries, and ensure a positive client experience.

The role serves as the main contact between the organization and clients, guiding them through products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of handling multiple requests while maintaining professionalism and building long-term relationships.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred in Business/Communications.
• Experience in customer service or related roles is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal, professional communication with diverse clients.
• Problem-solving, critical-thinking, conflict-resolution abilities.
• Organizational skills and attention to detail.
• Ability to handle multiple requests in a fast-paced environment.
• Proficiency with email, office tools, CRM, and support platforms.
• Ability to work independently while collaborating with a team.
• Customer-first mindset and reliable service.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, navigation, and routine tasks.
• Monitor outstanding requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal teams.
• Maintain clear, empathetic communication throughout the process.
• Identify recurring concerns and suggest process improvements.
• Collaborate with sales, operations, and other teams to meet client needs.
• Maintain records of communications and feedback.

Skills

Customer service

Communication

Problem solving

Organization

Multi-tasking

Independent work

Teamwork

Empathy

Education

High school diploma

Associate/Bachelor preferred in Business or Communications

Tools

CRM systems (Salesforce/Zendesk/HubSpot)

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to deliver professional client assistance, resolve inquiries, and ensure a positive client experience.

The role serves as the main contact between the organization and clients, guiding them through products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of handling multiple requests while maintaining professionalism and building long-term relationships.