Client Success & Support Specialist

Stella Contracting, Inc; Vermont (IL); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist who provides professional assistance to clients, answers inquiries, resolves service-related issues, and ensures a positive client experience.

The role serves as the main link between the organization and its clients, helping navigate products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of managing multiple client requests while maintaining professionalism and building long-term

Qualifications

• High school diploma or equivalent; associate or bachelor’s preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communications.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, and product navigation.
• Monitor and follow up on outstanding support requests.

Skills

Excellent communication

Problem-solving

Organizational skills

Empathy

Multitasking

Written communication

Verbal communication

Attention to detail

Time management

Team collaboration

Education

High school diploma

Associates degree

Bachelor’s degree

Tools

CRM systems

Salesforce

Zendesk

HubSpot

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist who provides professional assistance to clients, answers inquiries, resolves service-related issues, and ensures a positive client experience.

The role serves as the main link between the organization and its clients, helping navigate products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of managing multiple client requests while maintaining professionalism and building long-term