Client Success & Support Specialist

Stella Contracting, Inc; Colorado City (AZ); Presencial; USD 55.000 - 80.000; Jornada completa

Descripción de la vacante

Stella Contracting, Inc. is seeking a Client Support Specialist who focuses on customers, handles inquiries, resolves service issues, and ensures a positive client experience.

You will be the main contact to help clients navigate products and account-related requests. The ideal candidate will be patient, organized, and able to manage multiple requests in a fast-paced environment, while maintaining professionalism, documenting interactions in CRM, and collaborating with sales, operations, and

Formación

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in customer service or related roles is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal and professional communication with diverse clients.
• Problem-solving, critical thinking, and conflict-resolution abilities.
• Organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize in fast-paced environments.
• Basic proficiency with email, productivity tools, CRM systems, and ticketing platforms.
• Ability to work independently while collaborating with team members.
• Customer-first mindset and commitment to reliable service.

Responsabilidades

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and account matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, product navigation, and admin tasks.
• Monitor and follow up on outstanding support requests for timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures and delivery.
• Collaborate with sales, operations, technical support, and account management teams.

Conocimientos

Customer service

Communication

Problem-solving

Time management

CRM proficiency

Documentation

Team collaboration

Attention to detail

Educación

High school diploma or equivalent

Some college/Associate or Bachelor's preferred

Herramientas

Salesforce

Zendesk

HubSpot

Descripción del empleo

Stella Contracting, Inc. is seeking a Client Support Specialist who focuses on customers, handles inquiries, resolves service issues, and ensures a positive client experience.

You will be the main contact to help clients navigate products and account-related requests. The ideal candidate will be patient, organized, and able to manage multiple requests in a fast-paced environment, while maintaining professionalism, documenting interactions in CRM, and collaborating with sales, operations, and