Client Success & Support Specialist

Stella Contracting, Inc; Virginia Beach (VA); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role serves as a key contact between the organization and its clients, helping customers navigate products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of handling multiple requests while building long-term relationships.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• Experience in customer service or client support is an advantage.
• Excellent written and verbal communication skills.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services, policies, and account matters.
• Troubleshoot client issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, and routine admin tasks.
• Monitor outstanding requests and follow up to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional and empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to support procedures.
• Collaborate with sales, operations, and technical teams to address client needs.
• Maintain accurate records of client communications and feedback.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Time management

Attention to detail

Team collaboration

Customer-first mindset

Education

Associate or Bachelor's degree in Business Administration, Communications, or related field

Tools

Salesforce

Zendesk

HubSpot

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role serves as a key contact between the organization and its clients, helping customers navigate products, services, and account-related requests. The ideal candidate is patient, adaptable, and capable of handling multiple requests while building long-term relationships.