Client Success & Support Specialist

Stella Contracting, Inc; Charlotte (MI); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional client assistance, answer inquiries, resolve service issues, and ensure a positive client experience.

The role serves as the main liaison between the organization and clients, guiding them through products, services, and account-related requests while documenting interactions in the CRM and maintaining high service standards.

Qualifications

• Requires at least a high school diploma; an associate or bachelor's degree is preferred.

Responsibilities

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, policies, and account-related matters.
• Troubleshoot client issues and coordinate resolutions within service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, and routine administrative tasks.
• Monitor outstanding requests and follow up to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, and technical teams to address needs.

Skills

Excellent written and verbal沟通

Strong interpersonal skills

Problem-solving and troubleshooting

Time management and prioritization

Teamwork and collaboration

Attention to detail

Education

Associate or Bachelor's degree in Business Administration, Communications, or related field

High school diploma or equivalent

Tools

CRM platforms (Salesforce, Zendesk, HubSpot)

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional client assistance, answer inquiries, resolve service issues, and ensure a positive client experience.

The role serves as the main liaison between the organization and clients, guiding them through products, services, and account-related requests while documenting interactions in the CRM and maintaining high service standards.