Client Success & Support Specialist

Stella Contracting, Inc; Indianapolis (IA); Vor Ort; USD 55.000 - 80.000; Vollzeit

Benefits dieser Stelle

Benefits

Performance incentives

Zusammenfassung

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role acts as the primary contact between the organization and its clients, guiding them through products, services, and account-related processes. The ideal candidate exhibits patience, adaptability, and the ability to manage multiple requests while maintaining professionalism and building

Qualifikationen

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills; professional demeanor.

Aufgaben

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information on products, services, and account-related matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM systems.
• Assist with account setup, service requests, and routine administrative tasks.
• Escalate complex issues to appropriate internal departments.

Kenntnisse

Written communication

Verbal communication

Interpersonal skills

Problem-solving

Time management

Detail orientation

Independent work

Ausbildung

High school diploma

Associate or Bachelor's degree preferred

Tools

Salesforce

Zendesk

HubSpot

Jobbeschreibung

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, resolve service-related issues, and ensure a positive client experience.

The role acts as the primary contact between the organization and its clients, guiding them through products, services, and account-related processes. The ideal candidate exhibits patience, adaptability, and the ability to manage multiple requests while maintaining professionalism and building