Client Experience & Support Specialist

Stella Contracting, Inc; Cincinnati (AR); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, and resolve service-related issues. You will act as a primary contact and guide clients through products, services, and account-related requests with clear, empathetic communication.

The role emphasizes problem-solving, attention to detail, and timely support across teams to build strong client relationships and drive customer satisfaction.

Qualifications

• High school diploma; associate or bachelor’s degree preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Ability to manage multiple requests in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, live chat and other channels.
• Provide accurate information on products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM or support systems.
• Assist with account setup, service requests, and routine admin tasks.
• Monitor open requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal teams.

Skills

Customer service

Communication skills

Problem-solving

Organization

Time management

Teamwork

Active listening

Multitasking

Conflict resolution

Education

High school diploma

Associate or bachelor's degree preferred

Tools

CRM systems

Salesforce

Zendesk

HubSpot

Job description

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients, address inquiries, and resolve service-related issues. You will act as a primary contact and guide clients through products, services, and account-related requests with clear, empathetic communication.

The role emphasizes problem-solving, attention to detail, and timely support across teams to build strong client relationships and drive customer satisfaction.