Client Experience & Support Specialist

Stella Contracting, Inc; White Sulphur Springs (WV); Vor Ort; USD 55.000 - 80.000; Vollzeit

Zusammenfassung

Stella Contracting, Inc. is seeking a Client Support Specialist to serve as the primary contact for clients, guiding them through products and processes and handling account-related requests.

You will troubleshoot issues, document interactions in CRM, and coordinate with sales and operations to improve service delivery. The role requires strong communication, problem-solving, and organizational skills, with the ability to manage multiple requests professionally and build lasting client

Qualifikationen

• High school diploma or equivalent; associate or bachelor’s preferred.
• Experience in customer service or client support is a plus.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with diverse clients.
• Strong organizational skills and attention to detail.

Aufgaben

• Respond to client inquiries via email, phone, live chat, and other channels.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and outcomes in CRM or support systems.
• Assist with account setup, service requests, and routine tasks.
• Monitor and follow up on pending requests to ensure timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain clear, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.
• Collaborate with sales, operations, and technical teams to meet client needs.
• Keep records of communications, feedback, and support activities.

Kenntnisse

Client relationship management

Written and verbal communication

Problem solving

CRM software

Time management

Attention to detail

Ausbildung

High school diploma

Associate or bachelor's degree preferred

Tools

Salesforce

Zendesk

HubSpot

Jobbeschreibung

Stella Contracting, Inc. is seeking a Client Support Specialist to serve as the primary contact for clients, guiding them through products and processes and handling account-related requests.

You will troubleshoot issues, document interactions in CRM, and coordinate with sales and operations to improve service delivery. The role requires strong communication, problem-solving, and organizational skills, with the ability to manage multiple requests professionally and build lasting client