Client Success & Support Specialist

Stella Contracting, Inc; Austin (IN); Sur place; USD 55 000 - 80 000; Plein temps

Résumé du poste

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients and ensure a positive experience. The role covers product navigation, account requests, and support processes across email, phone, and live chat.

Ideal candidates communicate clearly, stay organized, and balance multiple requests with empathy. Collaboration with sales, operations, and technical teams will help resolve issues and improve service delivery.

Qualifications

• Requires a high school diploma or equivalent; an associate or bachelor’s degree is preferred.
• Experience in customer service or client support is advantageous.
• Strong written and verbal communication skills are essential.

Responsabilités

• Respond to client inquiries via email, telephone, live chat, and other channels.
• Provide accurate information on products, services, policies, and account matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.

Connaissances

Written communication

Verbal communication

Organizational skills

Time management

Problem-solving

Empathy

Active listening

Attention to detail

Team collaboration

Formation

High school diploma or equivalent

Associate or bachelor’s degree in Business Administration or Communications (preferred)

Outils

CRM systems (Salesforce, Zendesk, HubSpot)

Description du poste

Stella Contracting, Inc. is seeking a Client Support Specialist to provide professional assistance to clients and ensure a positive experience. The role covers product navigation, account requests, and support processes across email, phone, and live chat.

Ideal candidates communicate clearly, stay organized, and balance multiple requests with empathy. Collaboration with sales, operations, and technical teams will help resolve issues and improve service delivery.