Client Success & Support Specialist

Wheels, LLC; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Wheels, LLC in Alpharetta, GA is seeking a Customer Support Specialist to deliver exceptional service to our clients and drivers. You will handle inquiries, resolve issues, and ensure accurate, timely follow-through across touchpoints.

In this fast-paced role you’ll collaborate with Account Managers and operations to prioritize tasks, manage high volumes, and uphold the company’s high standards of care and client retention.

Responsibilities

• Support client satisfaction and retention by handling inquiries from clients and drivers with accuracy and urgency.
• Collaborate with Account Managers and operations teams to execute requests and deliver a consistent, high-quality experience across touchpoints.
• Organize, track, and complete a high volume of activities that impact client outcomes with clear prioritization and follow-through.

Job description

Wheels, LLC in Alpharetta, GA is seeking a Customer Support Specialist to deliver exceptional service to our clients and drivers. You will handle inquiries, resolve issues, and ensure accurate, timely follow-through across touchpoints.

In this fast-paced role you’ll collaborate with Account Managers and operations to prioritize tasks, manage high volumes, and uphold the company’s high standards of care and client retention.