Support Specialist: Fast, Empathetic Customer Care

LoadUp Technologies; Alpharetta (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health & wellness coverage

401(k) with 5% company match

Generous paid time off

Monthly lifestyle stipends

Employee recognition programs

Referral bonuses

Job summary

LoadUp Technologies in Alpharetta, GA is hiring a Customer Service Representative (Support Agent) for a full-time, on-site role. You will be the primary contact for Loaders and customers, handling inquiries by phone, text, chat, and email with empathy and urgency.

You will troubleshoot issues, monitor orders in real-time, collaborate with Dispatch and Field Operations, document interactions, report trends, and uphold LoadUp's brand values in a fast-moving, tech-enabled environment.

Qualifications

• A solutions-first mindset with a passion for great service.
• A great listener with empathy and efficiency.
• Tech-friendly and coachable; comfortable with computer systems.
• Energetic in fast-paced days and adaptable to change.
• Willingness to work evenings and weekends.

Responsibilities

• Be the first point of contact for customers and Loaders via phone, text, chat, and email.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first approach.
• Monitor real-time order status to ensure a seamless service experience.
• Collaborate with Dispatch, Field Operations, and other teams to resolve issues.
• Document all interactions accurately in systems for clear records.
• Identify recurring issues and report trends to improve processes.
• Uphold LoadUp's brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving enviroment.

Skills

Empathy

Communication

Time management

Teamwork

Tech-savvy

Education

High school diploma or GED

Job description

LoadUp Technologies in Alpharetta, GA is hiring a Customer Service Representative (Support Agent) for a full-time, on-site role. You will be the primary contact for Loaders and customers, handling inquiries by phone, text, chat, and email with empathy and urgency.

You will troubleshoot issues, monitor orders in real-time, collaborate with Dispatch and Field Operations, document interactions, report trends, and uphold LoadUp's brand values in a fast-moving, tech-enabled environment.