Client Services Manager - Lead High-Impact Account Teams

Wheels; Illinois; Hybrid; USD 87,000 - 122,000; Full time

Job summary

Wheels is seeking a Manager, Client Services to lead a team of Account Managers, driving client satisfaction and retention in a high-velocity environment. This hybrid role operates across Georgia or Illinois, aligning with Operations and Client Management to meet SLAs and KPIs.

You will coach, develop, and motivate a team while building strategic plans using customer feedback and surveys to propel growth and excellence in service delivery.

Qualifications

• Bachelor's degree or equivalent experience in a client-services leadership role.
• Minimum 5 years in client service with increasing responsibilities.
• At least 3 years leading teams (10–17 direct reports).
• Fleet industry experience preferred.
• Salesforce and Tableau experience preferred.

Responsibilities

• Serve as escalation point and own issues impacting customer success.
• Elevate customer/employee issues to senior leaders as needed.
• Build and maintain relationships with key contacts within client portfolios.
• Address performance issues professionally and support team growth.
• Drive continuous improvement to maximize retention and satisfaction.
• Use capacity models and Salesforce data to set workloads and staffing.
• Lead change management efforts for process improvements.
• Help ensure KPIs/SLA adherence and drive area growth.
• Facilitate team meetings and coordinate training on industry updates.

Skills

Leadership

Operations management

Customer relationships

Change management

Strategic thinking

Communication

Project management

Cross-functional teamwork

Salesforce

Tableau

Education

Bachelor's Degree

5 years client service experience

3 years leadership experience

Fleet industry experience

Salesforce & Tableau experience

Tools

Salesforce

Tableau

Excel

Job description

Wheels is seeking a Manager, Client Services to lead a team of Account Managers, driving client satisfaction and retention in a high-velocity environment. This hybrid role operates across Georgia or Illinois, aligning with Operations and Client Management to meet SLAs and KPIs.

You will coach, develop, and motivate a team while building strategic plans using customer feedback and surveys to propel growth and excellence in service delivery.