Customer Support Specialist

Wheels, LLC; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Wheels, LLC in Alpharetta, GA is seeking a Customer Support Specialist to deliver exceptional service to our clients and drivers. You will handle inquiries, resolve issues, and ensure accurate, timely follow-through across touchpoints.

In this fast-paced role you’ll collaborate with Account Managers and operations to prioritize tasks, manage high volumes, and uphold the company’s high standards of care and client retention.

Responsibilities

• Support client satisfaction and retention by handling inquiries from clients and drivers with accuracy and urgency.
• Collaborate with Account Managers and operations teams to execute requests and deliver a consistent, high-quality experience across touchpoints.
• Organize, track, and complete a high volume of activities that impact client outcomes with clear prioritization and follow-through.

Job description

Job Overview
At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through.

Job Description: Job Overview At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through.
This role plays a critical part in supporting client satisfaction and retention, working in close partnership with Account Managers and operational teams to execute client and driver requests with accuracy and urgency. You’ll serve as a reliable advocate and point of contact, helping to deliver a consistent and exceptional experience across every touchpoint.
Task management is at the core of this role you'll be responsible for organizing, tracking, and completing a high volume of activities that directly impact client outcomes. In a fast-paced, detail-driven environment, success depends on your ability to prioritize effectively, follow through consistently, and respond with both clarity and care.