Client Success Advocate (Hybrid)

Wheels, Inc; Alpharetta (GA); On-site; USD 38,000 - 53,000; Full time

Job summary

Wheels, Inc. is seeking a Customer Support Specialist to collaborate with clients and drivers, manage multiple requests in CRM, and support operations with timely follow-through.

You will work in a hybrid environment in the United States, coordinating with Account Managers and operational teams to deliver a consistent and exceptional mobility experience. Strong communication and Salesforce experience are essential, with Spanish a plus.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Minimum of 1 year of customer service in a high-volume, multitasking environment.
• Salesforce experience preferred; Spanish language proficiency desired.

Responsibilities

• Collaborate with clients and drivers to address inquiries and follow-up requests.
• Enter and manage customer requests in CRM and internal systems with accuracy.
• Process license/title requests, vehicle transportation, and driver allocations as needed.
• Escalate issues to supervisors and ensure timely resolution.

Skills

Verbal communication

Written communication

Microsoft Office

Time management

Attention to detail

Diplomacy

Cross-functional collaboration

Adaptability

Independent work

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Fleetview

P2P

Job description

Wheels, Inc. is seeking a Customer Support Specialist to collaborate with clients and drivers, manage multiple requests in CRM, and support operations with timely follow-through.

You will work in a hybrid environment in the United States, coordinating with Account Managers and operational teams to deliver a consistent and exceptional mobility experience. Strong communication and Salesforce experience are essential, with Spanish a plus.