Customer Success & Operations Specialist

Wheels, Inc.; Alpharetta (GA); Hybrid; USD 38,000 - 53,000; Full time

Job summary

Wheels, Inc. is seeking a Customer Support Specialist to ensure high-quality client and driver interactions. You will manage multi-channel inquiries, maintain accurate CRM data, and help drive client satisfaction in a fast-paced setting.

Responsibilities include processing license/title requests, coordinating vehicle transports and remarketing, and supporting account managers with strategic decisions to maximize fleet efficiency. Proactive communication is essential.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
• Salesforce experience preferred.
• Spanish language proficiency desired

Responsibilities

• Collaborate with a diverse portfolio of clients and drivers to fulfill requests.
• Enter and manage customer requests in CRM and internal systems.
• Process license and title requests, vehicle transportation, remarketing, and mass driver/vehicle uploads.
• Make strategic decisions on keep/sell vehicle recommendations and driver rentals as needed.
• Escalate issues to the Supervisor and appropriate personnel.

Skills

Communication

Office Suite

Time management

Problem solving

Multitasking

Independent worker

Teamwork

Attention to detail

Education

High School Diploma

Bachelor’s degree

Tools

Salesforce

Fleetview

P2P

Job description

Wheels, Inc. is seeking a Customer Support Specialist to ensure high-quality client and driver interactions. You will manage multi-channel inquiries, maintain accurate CRM data, and help drive client satisfaction in a fast-paced setting.

Responsibilities include processing license/title requests, coordinating vehicle transports and remarketing, and supporting account managers with strategic decisions to maximize fleet efficiency. Proactive communication is essential.