Client Success & Staffing Manager

Jobvite, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobvite, Inc. seeks a dedicated Operations/Client Relations professional to manage assigned accounts, meet monthly with clients for Service Call Reports, and maintain open lines of communication with clients and employees.

The role includes scheduling, on-call incident responses, and coordinating staffing at 32 hours per week across accounts. You will collaborate with Branch and Operations Managers on hiring decisions, disciplinary actions, and rate increases, ensuring policy compliance and

Qualifications

• Follow all Weiser policies and procedures.
• Conduct yourself in a professional manner at all times.
• Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).
• Develop and maintain open communication with clients and employees.
• Review, update, and maintain a master schedule for each assigned account.
• Review Overtime reports with Branch Manager on a weekly basis.
• Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.
• Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.
• Ensure staffing at assigned accounts is adequate at 32 hpw.
• Responding on an on-call basis to emergencies and incidents at all hours.
• Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.
• Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.
• Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
• Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.
• Assist in the development of Post Orders as needed and review with client and Branch Manager.
• Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.
• Assist Branch Manager and Operations Manager in obtaining rate increases from clients.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Build, improve and maintain effective relationships with both clients and employees.
• Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies.

Responsibilities

• Meet with assigned clients monthly to complete Service Call Reports and follow up on client requests.
• Develop and maintain open communication with clients and employees to ensure satisfaction.
• Maintain master schedules for assigned accounts and review overtime with management.
• Coordinate hiring, training, and placement of Security Officers with Branch/Operations Managers.
• Address client needs with action plans and provide technical solutions as needed.
• Ensure staffing levels meet 32 hours per week across accounts and respond to emergencies on call.
• Document and address employee performance issues with proper records and escalate as needed.
• Participate in post orders development and review with clients and management.
• Support hiring, firing, and disciplinary decisions in collaboration with Branch/Operations Managers.
• Work with management to negotiate rate increases with clients.
• Meet contractual hours and maintain strong relationships with clients and staff.

Job description

Jobvite, Inc. seeks a dedicated Operations/Client Relations professional to manage assigned accounts, meet monthly with clients for Service Call Reports, and maintain open lines of communication with clients and employees.

The role includes scheduling, on-call incident responses, and coordinating staffing at 32 hours per week across accounts. You will collaborate with Branch and Operations Managers on hiring decisions, disciplinary actions, and rate increases, ensuring policy compliance and