Client Success & Operations Manager

Myriad360; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Incentive compensation plans

Company-funded 401k

Health insurance

BYOD reimbursement

Transparent culture

Diverse coworkers

Job summary

Myriad360 in the United States is seeking an organized Account Manager to support sales operations, partner with executives, clients, and internal teams, and build trusted relationships through accurate, timely service.

You will toggle between a supportive role and leadership, delivering quotes, coordinating orders, and ensuring on-time delivery while proactively addressing risks and improving the customer experience.

Qualifications

• 3–5 years in client-facing account management or sales support.
• Experience in technology, IT solutions, or channel distribution preferred.
• Proven success managing multiple accounts with accuracy and responsiveness.
• Skilled in quoting tools and CRM systems (Salesforce).
• Experience in procurement, supply chain, or logistics coordination a plus.
• Trusted advisor with a track record of building long-term client relationships.

Responsibilities

• Serve as trusted advisor to key accounts and executive sponsors.
• Support onboarding and growth initiatives in collaboration with Sales.
• Generate timely, accurate quotes and ensure smooth order placement.
• Oversee account management including contract and agreement negotiations.
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules.
• Act as a client advocate with a focus on the customer experience.
• Collaborate cross-functionally to ensure on-time and accurate delivery of orders.
• Escalate risks appropriately and support remediation efforts.

Skills

Account management

CRM (Salesforce)

Sales support

Client relationships

Data analysis

Job description

Myriad360 in the United States is seeking an organized Account Manager to support sales operations, partner with executives, clients, and internal teams, and build trusted relationships through accurate, timely service.

You will toggle between a supportive role and leadership, delivering quotes, coordinating orders, and ensuring on-time delivery while proactively addressing risks and improving the customer experience.