Client Success & Scheduling Coordinator

Warren Henry Automotive Group; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

401K with Employer Contributions

Life & Accident Insurance

Tuition Reimbursement

Legal Services

Job summary

Warren Henry Automotive Group is seeking a Service Coordinator to join our Service Department and help develop relationships with current and prospective clients to schedule and confirm service appointments. You will work closely with the Service team to support customer retention and ensure a positive service experience.

The ideal candidate has strong people skills, a goal-oriented mindset, and experience in customer service or sales.

Qualifications

• High school diploma orGED required.
• Positive attitude and self-motivated.
• Proven experience in customer service; sales preferred.
• Must possess strong desire to set and achieve goals.
• Effective and excellent oral and written communication skills.
• Must be comfortable with public communication.
• Must be available to work flexible hours, weekends and holidays.
• Bilingual in English and Spanish preferred.

Responsibilities

• Connecting with current and prospective clients by listening and understanding the customer's needs to schedule the appointment.
• Communicating with the service department managers and service advisors to obtain any needed information to complete an appointment and satisfy the customer's needs.
• Maintaining knowledge of how to process loaners, valet services and how to properly schedule these services.

Skills

People skills

Goal-oriented

Customer service

Sales experience

Public speaking/communication

Bilingual English/Spanish

Flexible hours

Self-motivated

Education

High School Diploma or GED

Job description

Warren Henry Automotive Group is seeking a Service Coordinator to join our Service Department and help develop relationships with current and prospective clients to schedule and confirm service appointments. You will work closely with the Service team to support customer retention and ensure a positive service experience.

The ideal candidate has strong people skills, a goal-oriented mindset, and experience in customer service or sales.