Service Scheduler: Customer-Focused Growth in Auto Team

Jenkins & Wynne; Clarksville (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company/m

Job summary

Jenkins & Wynne in Clarksville, TN is seeking a Service Scheduling Coordinator to join our service team. You will manage customer scheduling for Ford, Lincoln, and Honda, ensure accurate entry of vehicle data, and coordinate with advisors to deliver a smooth customer experience.

Ideal candidates have strong communication, organizational skills, and a customer-first attitude. This full-time role supports a team-focused dealership with growth opportunities and comprehensive benefits.

Qualifications

• Customer service or scheduling experience preferred.
• Automotive dealership experience is a plus.
• Excellent phone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Comfortable using computers and learning new scheduling software.
• Dependable, punctual, and team-oriented.
• Willingness to learn basic automotive service terminology.

Responsibilities

• Answer incoming service scheduling calls for Jenkins & Wynne Ford, Lincoln, and Honda.
• Assist customers with scheduling maintenance, repair, and recall appointments.
• Accurately enter customer and vehicle information into dealership scheduling systems.
• Ask appropriate questions to understand customer service needs and schedule appointments accordingly.
• Explain basic service scheduling procedures, appointment availability, and dealership services.
• Communicate important appointment information, including expected service timeframes and drop-off instructions.
• Assist customers with questions regarding service appointments and direct more complex concerns to the appropriate department.
• Coordinate with service advisors and other team members to ensure accurate scheduling and a smooth customer experience.
• Maintain a professional, friendly, and helpful attitude during every customer interaction.
• Follow dealership processes and maintain accurate customer records.

Skills

Customer service

Call center experience

Phone etiquette

Organizational skills

multitasking

Computer skills

Team player

Automotive terminology

Tools

Scheduling software

Job description

Jenkins & Wynne in Clarksville, TN is seeking a Service Scheduling Coordinator to join our service team. You will manage customer scheduling for Ford, Lincoln, and Honda, ensure accurate entry of vehicle data, and coordinate with advisors to deliver a smooth customer experience.

Ideal candidates have strong communication, organizational skills, and a customer-first attitude. This full-time role supports a team-focused dealership with growth opportunities and comprehensive benefits.