Service Appointment Coordinator

Wright Buick GMC; Wexford (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Employee discounts on vehicles, parts,

service

Growth opportunities

Friendly, team-oriented culture

Job summary

Wright Nissan Buick GMC Lotus in Wexford, PA, is hiring a full-time Service Appointment Coordinator to join a friendly, professional team. You will manage the service calendar, schedule appointments, and communicate with clients by phone to ensure a seamless experience.

Ideal candidates have strong phone skills, are detail-oriented, and can multi-task in a fast-paced setting. Prior dealership or customer service experience is preferred.

Qualifications

• Experience in customer service or dealership environment preferred.
• Strong computer skills and data entry accuracy.
• Ability to schedule and coordinate appointments efficiently.
• Pass background check and drug screen as required.

Responsibilities

• Answer phones professionally and respond to client inquiries.
• Schedule and confirm service appointments based on requests and shop capacity.
• Maintain customer database and service calendar.
• Coordinate with service advisors and technicians to ensure a smooth service experience.
• Assist with administrative duties as needed.

Skills

Professional phone skills

Attention to detail

Ability to multi-task

Customer service oriented

Team-focused

Tools

MS Office

CRM software

Job description

Overview

Wright Nissan Buick GMC Lotus in Wexford, PA. Family owned since 1927.

Wright Nissan Buick GMC Lotus is looking to fill a full-time Service Appointment Coordinator position. If you have professional phone skills, excel in a fast-paced environment, and want to join a positive, professional team, we’d love to hear from you.

Responsibilities

• Interact with clients on the phone via inbound and outbound calls in a friendly, helpful, and professional manner
• Schedule and confirm service appointments accurately based on client requests and shop capacity
• Manage the service calendar, log client information, and help maintain an accurate customer database
• Coordinate closely with service advisors and technicians to ensure a seamless service experience
• Support other team members with administrative duties as needed to keep the department running smoothly

Requirements

• Professional phone skills with a passion for customer service
• Strong computer skills, sharp attention to detail, and the ability to multi-task
• Must have a valid driver's license with a clean driving record
• Must be able to pass a standard background check and drug screen
• Reliable, organized, and team-focused
• Prior customer service, call center, or dealership experience is preferred but not required

Benefits

• Consistent Schedule: Monday through Friday, 8:30 AM to 5:30 PM (No Weekends!)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts on vehicles, parts, and service
• Growth opportunities within
• Friendly, team-oriented culture

Wright Automotive Group is an EEOC.