Automotive Service Scheduler — Growth & Team Impact

Serra Ford Rochester Hills; Rochester Hills (MI); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental Plans

401K Plan

Paid time off and vacation

Opportunities for growth

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness programs

Discounts on products and services

Enjoyable work environment

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team and help schedule appointments while delivering excellent customer service. The role offers exposure to automotive retail in a dealership setting and room to grow within the department.

Ideal candidates have at least 1 year in customer service or appointment setting, strong communication skills, and a reliable, team-focused mindset.

Qualifications

• 1 year customer service or appointment setting experience preferred
• Positive attitude and team player mindset
• Punctual, reliable, open minded and committed to growth
• Proficient in Gmail, Excel, and Word; dual-screen experience preferred
• Clean driving record and valid driver's license
• Excellent verbal and written communication skills

Responsibilities

• Coordinate service appointments for guests to meet vehicle needs
• Communicate with customers and provide guidance
• Respond promptly to inquiries via phone, text, scheduling and live chat
• Offer advice on maintenance recommendations
• Confirm scheduled and missed appointments

Skills

Customer service

Appointment setting

Gmail

Excel

Word

Communication

Punctuality

Driver's license

Team player

Multitasking

Job description

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our Service team and help schedule appointments while delivering excellent customer service. The role offers exposure to automotive retail in a dealership setting and room to grow within the department.

Ideal candidates have at least 1 year in customer service or appointment setting, strong communication skills, and a reliable, team-focused mindset.