Automotive Service Scheduler - Growth & Benefits

Serra rochester hills; Rochester Hills (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental plan

401K Plan

Paid time off

Paid training

Employee vehicle purchase plans

Health and wellness programs

Discounts on products and services

Job summary

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our automotive dealership team. You will schedule service visits, respond to inquiries, and guide customers on maintenance options, delivering friendly, reliable support.

This full-time role offers a dynamic work environment, opportunities to grow, paid training, and employee discounts. A positive attitude and strong communication skills are essential.

Qualifications

• 1 year customer service or appointment setting experience preferred.
• Proficient in Gmail, Excel and Word; dual-screen setup helpful.
• Strong verbal and written communication skills.
• Clean driving record and valid driver's license.

Responsibilities

• Coordinate service appointments for our guests to meet their vehicle needs.
• Effectively communicate with customers, answer questions, and provide appropriate guidance.
• Respond promptly to customer inquiries via phone, texts, online scheduling, and live chat.
• Offer advice on maintenance recommendations.
• Confirm scheduled and missed appointments.

Skills

Appointment scheduling

Customer service

Positive attitude

Communication skills

Gmail

Excel

Word

Tools

Gmail

Excel

Word

Job description

Serra Rochester Hills is seeking a Service Appointment Coordinator to join our automotive dealership team. You will schedule service visits, respond to inquiries, and guide customers on maintenance options, delivering friendly, reliable support.

This full-time role offers a dynamic work environment, opportunities to grow, paid training, and employee discounts. A positive attitude and strong communication skills are essential.