Client Success & Sales Support Specialist

Gentell; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Gentell, Inc. and its affiliated companies seek a Sales/Client Support Representative to manage order processing, invoicing, customer service and payables for large accounts.

You will handle order intake, respond to product and price inquiries, and build new business while coordinating with production and shipping teams. The role requires strong analytical, organizational and communication skills, with experience in MS Office and familiarity with AR software; Spanish language skills are a plus.

Qualifications

• High School diploma or equivalent is required.
• 3+ years in customer service, sales support or finance/accounting.
• Fluency in Spanish is a plus.

Responsibilities

• Order intake and processing.
• Customer interaction by phone, such as answering inquiries on product details, pricing, and availability.
• Build up new business by pursuing inquiries from potential customers.
• Order tracking and coordination of invoicing.
• New customer account setup and management.
• Payables support and management of collections.
• Monthly billing cycle management.
• Inventory monitoring.
• Ordering of products.
• Coordination with Production Team on product demand and production schedule.
• Coordination with Shipping and Receiving Team on fulfillment of orders.
• Other sales support and administrative duties as assigned.

Skills

Analytical skills

Organizational skills

Communication

Customer service

Attention to detail

Multi-tasking

Cross-functional collaboration

Product knowledge

AR software

Spanish language

Education

High School Graduate or Equivalent

3+ years experience in customer service, sales support, or finance/accounting

Tools

MS Office

Outlook

Excel

Word

Job description

Description

Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.

We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.

Responsibilities:

• Order intake and processing
• Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
• Build up new business by pursuing inquiries from potential customers
• Order tracking and coordination of invoicing
• New customer account setup and management
• Payables support and management of collections
• Monthly billing cycle management
• Inventory monitoring
• Ordering of products
• Coordination with Production Team on product demand and production schedule
• Coordination with Shipping and Receiving Team on fulfillment of orders
• Other sales support and administrative duties as assigned

Requirements

Required Skills/Abilities:

• Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
• Strong verbal and written communication skills, including telephone and email etiquette.
• Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
• Attention to detail and the ability to prioritize, multi-task, and manage productivity.
• Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
• Ability to gain knowledge of an extensive product line.
• Ability to self-teach and problem-solve to address customer questions and needs.
• Proficient in MS Office, especially Outlook, Excel, and Word.
• Outstanding phone and email etiquette.
• Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus.
• Background in pharmaceuticals, DME, or medical supplies a plus.

Qualifications:

• High School Graduate or Equivalent
• 3+ years of experience in customer service, sales support, or finance/accounting
• Fluency in Spanish a plus