Order Management & Customer Success Specialist

GST, Inc; Cerritos (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST, Inc. in Cerritos, CA is seeking an Order Management Representative to support order fulfillment and customer service. You will liaise with customers, suppliers, distributors, and internal teams to ensure accurate processing and timely delivery.

Ideal candidates have 2+ years in order management, customer service, or sales support, with experience in ERP/CRM systems and high attention to detail. This role offers a collaborative environment and growth opportunities within a leading IT/AV

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service, order management, sales support, operations, procurement, or related roles.
• Experience with order fulfillment, vendor management, distributors, purchasing, or supply chain processes preferred.
• Experience preparing quotes, RFQs, pricing requests, or managing high-volume transactions is a plus.

Responsibilities

• Process customer orders accurately and efficiently with suppliers and distributors.
• Review orders for pricing, terms, delivery requirements, and compliance.
• Manage open orders, backlog reports, and customer portal activities.
• Monitor order status and provide proactive updates to customers and internal teams.
• Process RMAs and resolve order-related issues.
• Support customer inquiries related to orders, pricing, product availability, and delivery schedules.
• Assist sales teams with RFQs, quote requests, and supporting documentation.
• Coordinate with customers, vendors, distributors, and internal departments to ensure successful order fulfillment.
• Maintain accurate records within ERP, CRM, and order management systems.
• Identify and resolve order discrepancies while delivering exceptional customer service.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Associate's degree preferred

Bachelor's degree preferred

Tools

ERP systems

CRM

Excel

Job description

GST, Inc. in Cerritos, CA is seeking an Order Management Representative to support order fulfillment and customer service. You will liaise with customers, suppliers, distributors, and internal teams to ensure accurate processing and timely delivery.

Ideal candidates have 2+ years in order management, customer service, or sales support, with experience in ERP/CRM systems and high attention to detail. This role offers a collaborative environment and growth opportunities within a leading IT/AV