Sales/Client Support Representative

Gentell; Morrisville (Bucks County); On-site; USD 40,000 - 55,000; Full time

Job summary

Gentell, based in Morrisville, PA, is seeking a motivated Sales/Client Support Representative to handle order processing, customer service, and invoicing for major accounts. The candidate will support business growth and ensure customer satisfaction.

Ideal applicants have a strong sales focus, excellent communication skills, and a minimum of three years in customer service or sales support, with familiarity in accounts receivable systems.

Qualifications

• 3+ years of experience in customer service, sales support, or finance/accounting.
• Fluency in Spanish is a plus.

Responsibilities

• Manage order intake and processing.
• Provide customer interaction via phone.
• Build new business by pursuing inquiries.
• Track orders and coordinate invoicing.
• Set up and manage new customer accounts.

Skills

Analytical skills

Organizational skills

Verbal communication

Written communication

Customer service

Attention to detail

MS Office proficiency

Problem-solving

Education

High School Graduate or Equivalent

Tools

Brightree billing

QuickBooks

Job description

Description

Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long‑term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.

We are seeking a Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large‑scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast‑paced environment.

Responsibilities

• Order intake and processing
• Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
• Build up new business by pursuing inquiries from potential customers
• Order tracking and coordination of invoicing
• New customer account setup and management
• Payables support and management of collections
• Monthly billing cycle management
• Inventory monitoring
• Ordering of products
• Coordination with Production Team on product demand and production schedule
• Coordination with Shipping and Receiving Team on fulfillment of orders
• Other sales support and administrative duties as assigned

Requirements

Required Skills/Abilities:

• Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
• Strong verbal and written communication skills, including telephone and email etiquette.
• Dedication to customer service and satisfaction. Ability to respond effectively to time‑sensitive requests, inquiries, and complaints.
• Attention to detail and the ability to prioritize, multi‑task, and manage productivity.
• Ability to interface effectively with all departments to foster a success‑oriented, deadline driven organization.
• Ability to gain knowledge of an extensive product line.
• Ability to self‑teach and problem‑solve to address customer questions and needs.
• Proficient in MS Office, especially Outlook, Excel, and Word.
• Outstanding phone and email etiquette.
• Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus.
• Background in pharmaceuticals, DME, or medical supplies a plus.

Qualifications

• High School Graduate or Equivalent
• 3+ years of experience in customer service, sales support, or finance/accounting
• Fluency in Spanish a plus