Client Success & Field Operations Manager

Compass Group USA; Royal Pines (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Compass Group USA’s Canteen division is hiring for multiple roles in North Carolina. The position focuses on site visits, client retention, and assisting with openings while ensuring compliance with standards. The role may also support the Route Driver duties when required.

We seek individuals with driving experience, a customer-service mindset, and willingness to travel to client sites. A bachelor’s degree is preferred, and lifting up to 50 lbs is required.

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver’s license with clean driving record.
• Must be able to travel to client sites.
• Food & beverage experience preferred.
• Excellent communication skills required.
• Must lift 50 lbs consistently.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop an account level incremental sales plan with local management; track performance and increase profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Perform the duties of the Route Driver when needed, delivering products and maintaining vending equipment.

Skills

Communication

Customer service

Driving

Route management

Safety awareness

Education

Bachelor's degree preferred

Two-year college degree acceptable

Job description

Compass Group USA’s Canteen division is hiring for multiple roles in North Carolina. The position focuses on site visits, client retention, and assisting with openings while ensuring compliance with standards. The role may also support the Route Driver duties when required.

We seek individuals with driving experience, a customer-service mindset, and willingness to travel to client sites. A bachelor’s degree is preferred, and lifting up to 50 lbs is required.