Client Success & Retention Specialist

Rent One, Inc.; Maryland Heights (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Attire program

Employee Purchase Program

On-The-Job and ProfessionalDevelopment

Medical, dental, vision and life ins.

401K with company match

Tuition reimbursement

Fitness benefit

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to help customers secure ownership of products through friendly, proactive service and attentive account management. You will contact clients by phone, review rental orders, and support the sales team while promoting affordable solutions.

We offer on-the-job training, regular advancement opportunities, and a comprehensive benefits package. No experience? No problem — training is provided to help you grow with us.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Job description

Rent One, Inc. is seeking a Client Retention Specialist to help customers secure ownership of products through friendly, proactive service and attentive account management. You will contact clients by phone, review rental orders, and support the sales team while promoting affordable solutions.

We offer on-the-job training, regular advancement opportunities, and a comprehensive benefits package. No experience? No problem — training is provided to help you grow with us.