Client Retention Specialist - Inbound/Outbound

National Debt Relief, LLC.; Arizona; On-site; USD 49,593,600 - 99,187,200; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) with Company Match

Paid Holidays, Vacation

Job summary

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support clients at risk of canceling their service. You will handle inbound/outbound calls and digital communications, build rapport, and apply problem-solving strategies to keep clients enrolled.

Strong listening, de-escalation, and communication skills are required. The role emphasizes following quality guidelines, demonstrating program value, and documenting discussions in Salesforce.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels.
• Build quick rapport with clients and apply persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program.
• Follow established quality guidelines to ensure clients are cared for with integrity.
• Show the values and benefits of the program to clients.
• Document client discussions clearly and concisely using Salesforce.
• Meet performance criteria set forth by the management team (subject to change based on company baselines).
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates.

Skills

Phone-based sales

Persuasion

Account management

Verbal communication

Written communication

De-escalation

Active listening

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven Client Loyalty Specialists to support clients at risk of canceling their service. You will handle inbound/outbound calls and digital communications, build rapport, and apply problem-solving strategies to keep clients enrolled.

Strong listening, de-escalation, and communication skills are required. The role emphasizes following quality guidelines, demonstrating program value, and documenting discussions in Salesforce.