Client Success & Retention Specialist

Rent One, Inc.; Brownsville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Life insurance

401(k) with match

Bonuses

Tuition reimbursement

Professional development

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to support sales and retention goals by providing best-in-class service, guiding clients toward ownership, and offering products within budgets. Training is provided, with opportunities for advancement and regular reviews.

The role emphasizes strong customer service, collaboration with store teams, and programs designed to maximize customer value while maintaining affordability.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Rent-to-own experience

Job description

Rent One, Inc. is seeking a Client Retention Specialist to support sales and retention goals by providing best-in-class service, guiding clients toward ownership, and offering products within budgets. Training is provided, with opportunities for advancement and regular reviews.

The role emphasizes strong customer service, collaboration with store teams, and programs designed to maximize customer value while maintaining affordability.