Client Success & Retention Manager

Wheels, LLC; Schaumburg (IL); Hybrid; USD 51,000 - 71,000; Full time

Job summary

Wheels, LLC in Schaumburg, IL seeks an Account Manager to nurture a diverse client portfolio, drive retention, and coordinate cross-functional activities to deliver exceptional service. You will support reporting, risk management, and process improvements while collaborating with internal teams and clients.

The role requires 4+ years in customer service, a college degree, and strong communication. This is a full-time, hybrid position with 20% travel in the US; bilingual (French) skills are a

Qualifications

• College degree or equivalent experience required.
• Project management proficiency.
• French language proficiency desired.
• Minimum of 4 years Customer Service experience in a high volume, multi-tasking environment.

Responsibilities

• Manage a diverse portfolio of Clients.
• Process, oversee and seek resolution on all Client operational requests.
• Set up, facilitate Client Action register calls, and ensure items are progressing to completion.
• Establish yourself as a knowledgeable resource in products, services, and communications to our clients.
• Coach Clients on best practices to ensure their fleet is optimally run.
• Help Client set up essential reporting in Fleetview so that exceptions are managed timely.
• Work with Fleet Consulting Manager and Client Services Manager to maintain account communication.

Skills

Verbal communication

Written communication

Excel

Salesforce

Time management

Team player

Problem solving

Education

College degree or equivalent experience

Project management proficiency

French language proficiency desired

Tools

Microsoft Excel

Salesforce

Job description

Wheels, LLC in Schaumburg, IL seeks an Account Manager to nurture a diverse client portfolio, drive retention, and coordinate cross-functional activities to deliver exceptional service. You will support reporting, risk management, and process improvements while collaborating with internal teams and clients.

The role requires 4+ years in customer service, a college degree, and strong communication. This is a full-time, hybrid position with 20% travel in the US; bilingual (French) skills are a