Customer Success Manager II Retention & Growth

Rim-Logistics; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

401(k) Plan

Health Savings Account

Transportation Savings Account

Short Term Disability

Voluntary Critical Illness & Accident

Paid Time Off

Cultural Heritage Day

Life Insurance & AD&D

Long Term Disability

Recognition Program

Employee Assistance Program

Employee Resource Groups

401(k) Discretionary Company Matching

Job summary

RIM Logistics seeks a full-time manager at the Chicago Branch to lead day-to-day account management, drive retention and growth, and ensure exceptional client service. You will align with the sales strategy, support cross-functional improvements, and uphold quality policies across the branch.

The role requires coordinating with customers and internal teams to meet targets, while leveraging benefits and program structures offered to full-time staff.

Qualifications

• Experience managing accounts and achieving targets.
• Strong client-facing communication and negotiation skills.
• Ability to collaborate across departments to meet sales goals.

Responsibilities

• Oversee day-to-day management of assigned accounts.
• Ensure client satisfaction and retention.
• Support and implement improvements within the Branch Business Development Group.
• Meet targets established by the sales strategy and policy standards.

Skills

Account Management

Client Relations

Sales Alignment

Job description

RIM Logistics seeks a full-time manager at the Chicago Branch to lead day-to-day account management, drive retention and growth, and ensure exceptional client service. You will align with the sales strategy, support cross-functional improvements, and uphold quality policies across the branch.

The role requires coordinating with customers and internal teams to meet targets, while leveraging benefits and program structures offered to full-time staff.