Client Services Leader — Manager, Team Growth

Wheels, LLC; Schaumburg (IL); Hybrid; USD 87,000 - 122,000; Full time

Job summary

Wheels, LLC is seeking a Manager, Client Services to lead a team of Account Managers and deliver exceptional client experiences. The role focuses on guiding performance, using data to optimize outcomes, and fostering a culture of accountability and growth.

You will partner with Operations, Client Management, and stakeholders to achieve SLAs, KPIs, and business goals while driving client retention and satisfaction in a fast-paced hybrid environment.

Qualifications

• 5 years client service experience in roles with increasing responsibilities.
• 3 years of leadership experience.
• 5 years of fleet industry experience preferred.
• Salesforce & Tableau experience preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Serve as escalation point and own issues impacting customer success.
• Build and maintain strong relationships with multiple key contacts within client portfolios.
• Ensure team meets performance metrics (Salesforce cases, phone availability) and act on improvement plans.
• Lead development of employees to promote retention and growth.
• Partner with Account Managers to drive customer inquiries to prompt completion.
• Facilitate team meetings and coordinate training to stay updated on industry and customer needs.

Skills

Leadership

Customer service

Relationship management

Strategic thinking

Data-driven decision making

Education

Bachelor’s degree preferred

High School Diploma required

Tools

Salesforce

Tableau

Job description

Wheels, LLC is seeking a Manager, Client Services to lead a team of Account Managers and deliver exceptional client experiences. The role focuses on guiding performance, using data to optimize outcomes, and fostering a culture of accountability and growth.

You will partner with Operations, Client Management, and stakeholders to achieve SLAs, KPIs, and business goals while driving client retention and satisfaction in a fast-paced hybrid environment.