Market Service Leader: Team Growth & Client Engagement

Hylant; Dublin (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

Hylant in Dublin, OH is seeking a Market Service Leader to manage an assigned team of insurance professionals, drive client engagement strategies, and ensure service excellence.

The role requires five years in insurance brokerage, a related bachelor’s degree, a current license, and travel readiness; EPIC experience and MS Office proficiency are preferred. This is a full-time, on-site position with opportunities to influence client outcomes and grow the book of business.

Qualifications

• A minimum of five (5) years insurance brokerage or related experience in property & casualty.
• Bachelor’s degree in Risk Management, Business Administration, or related field (or equivalent combination of education and experience).
• Current insurance license in the assigned discipline.
• EPIC or similar agency management system.
• Competence with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Results-oriented with the ability to change priorities as needed.
• Demonstrated successful ability to lead and conduct difficult conversations. Prior direct supervisory or leadership experience highly desired.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
• Must be legally authorized to work in the United States.

Responsibilities

• Lead, engage, coach, mentor, guide and manage performance of an assigned team.
• Collaborate with leadership in staffing selection, account assignments, performance evaluation, and team development to meet objectives.
• Manage work assignments, attendance, and time off for assigned team.
• Lead onboarding and training of new team members with training plans.
• Manage and track training and development progress; conduct milestone assessments and develop promotions.
• Address internal staff conflicts efficiently and escalate to leadership as needed.
• Oversee CES compliance, prepare CES meeting materials, and participate in CES meetings.
• Lead service functions as primary client contact for the book of business.
• Perform other duties and special projects as assigned.

Skills

Leadership

Coaching

Performance management

Team development

Staff collaboration

Education

Bachelor’s degree in Risk Management or Business Administration

Tools

EPIC

Microsoft Office

Job description

Hylant in Dublin, OH is seeking a Market Service Leader to manage an assigned team of insurance professionals, drive client engagement strategies, and ensure service excellence.

The role requires five years in insurance brokerage, a related bachelor’s degree, a current license, and travel readiness; EPIC experience and MS Office proficiency are preferred. This is a full-time, on-site position with opportunities to influence client outcomes and grow the book of business.