Client Success & Renewal Leader

Gallagher; West Des Moines (IA); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Job summary

Gallagher in West Des Moines, IA, is seeking a Client Service Manager to lead client relationships and deliver high‑quality service and solutions. You’ll guide the renewal process, mentor teammates, and explore opportunities to expand services while ensuring compliant, risk‑aware outcomes.

You’ll collaborate with clients and internal teams to understand needs, provide consultative strategies, and maintain strong records using Gallagher’s systems and best practices.

Qualifications

• Bachelor’s degree with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and strong customer service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up‑to‑date client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Gallagher in West Des Moines, IA, is seeking a Client Service Manager to lead client relationships and deliver high‑quality service and solutions. You’ll guide the renewal process, mentor teammates, and explore opportunities to expand services while ensuring compliant, risk‑aware outcomes.

You’ll collaborate with clients and internal teams to understand needs, provide consultative strategies, and maintain strong records using Gallagher’s systems and best practices.