Client Success & Relationship Associate

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Time off

Benefits

Wellness programs

Recognition

Learning and career development

Job summary

PNC Financial Services Group, Inc. is seeking a client service professional to develop and maintain long-term relationships with clients and internal teams in a fast-paced banking environment.

You will manage client expectations, deliver flawless service, and leverage digital tools to offer self-service solutions, while coordinating with partners to resolve issues and drive client satisfaction.

Qualifications

• Experience building and maintaining long-term client relationships.
• Proven track record delivering exceptional client service.
• Comfort with using digital tools to enable self-service solutions.

Responsibilities

• Develop and maintain long-term client relationships and manage expectations for satisfaction with products and services.
• Serve as primary contact for clients and internal teams, escalating issues as needed to senior leadership.
• Collaborate with internal partners to identify issues and drive resolution, while seeking feedback to improve service.

Skills

Client relationship management

Customer service

Digital tools adaptation

Tools

CRM software

Job description

PNC Financial Services Group, Inc. is seeking a client service professional to develop and maintain long-term relationships with clients and internal teams in a fast-paced banking environment.

You will manage client expectations, deliver flawless service, and leverage digital tools to offer self-service solutions, while coordinating with partners to resolve issues and drive client satisfaction.