Client Service Associate

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); In loco; USD 44.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Time off

Benefits

Wellness programs

Recognition

Learning and career development

Descrizione del lavoro

PNC Financial Services Group, Inc. is seeking a client service professional to develop and maintain long-term relationships with clients and internal teams in a fast-paced banking environment.

You will manage client expectations, deliver flawless service, and leverage digital tools to offer self-service solutions, while coordinating with partners to resolve issues and drive client satisfaction.

Competenze

• Experience building and maintaining long-term client relationships.
• Proven track record delivering exceptional client service.
• Comfort with using digital tools to enable self-service solutions.

Mansioni

• Develop and maintain long-term client relationships and manage expectations for satisfaction with products and services.
• Serve as primary contact for clients and internal teams, escalating issues as needed to senior leadership.
• Collaborate with internal partners to identify issues and drive resolution, while seeking feedback to improve service.

Conoscenze

Client relationship management

Customer service

Digital tools adaptation

Strumenti

CRM software

Descrizione del lavoro

* Develops and maintains long term client relationships. Actively manages client expectations to ensure maximum satisfaction with products and service.* Provides exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, demographic update, beneficiary administration, security transfers, credit transactions, and research requests.* Identifies opportunities for use of digital tools to offer self-service solutions successfully. Serves as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary to senior leadership.* Communicates with internal partners to identify potential issues, working collectively to solve problems and track open issues to resolution. Learns and understands existing and upcoming technologies to support client consultation and requests.* Proactively works to determine service improvements and solicit client input and feedback to drive client satisfaction.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.