Private Banking Client Service Specialist

PNC Financial Services Group, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Fort Lauderdale, FL seeks a Client Service Associate to develop and maintain long-term client relationships. You will actively manage client requests and transactions, ensuring accurate execution and high satisfaction.

The role emphasizes service quality, collaboration with client teams, and proactive problem solving. Learn and utilize digital tools to offer self-service solutions, escalate issues to senior leadership when needed, and contribute to service

Qualifications

• Bachelor's degree or equivalent; 0+ years of professional experience acceptable.
• Strong client service mindset with focus on accuracy and responsiveness.
• Ability to manage multiple client requests and prioritize effectively.

Responsibilities

• Develops and maintains long term client relationships.
• Manages client expectations to ensure satisfaction with products and service.
• Executes requests such as money movement, demographic updates, beneficiary administration, and transfers.
• Collaborates with internal partners and escalates issues to senior leadership when needed.

Skills

Client service

Relationship management

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

CRM software

Job description

PNC Financial Services Group, Inc. in Fort Lauderdale, FL seeks a Client Service Associate to develop and maintain long-term client relationships. You will actively manage client requests and transactions, ensuring accurate execution and high satisfaction.

The role emphasizes service quality, collaboration with client teams, and proactive problem solving. Learn and utilize digital tools to offer self-service solutions, escalate issues to senior leadership when needed, and contribute to service