Client Experience Specialist - Retail Banking

PNC Financial Services Group, Inc.; Pembroke (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H.

Dental and vision options

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. is hiring for a Client Experience Associate in Retail Banking. The role focuses on delivering exceptional customer service and educating customers on banking options to improve financial wellbeing. You will engage customers in-branch to identify opportunities and refer to the right branch staff as needed.

The position emphasizes a customer-centric approach, adherence to policies, and collaboration with the team to grow customer loyalty and share of wallet.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Related experience or product knowledge may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on available alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate; makes referrals to branch staff.
• Supports proactive sales conversations through a defined sales process including service to sales, teller interactions and lobby engagement.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Effective Communications

Problem Solving

Managing Multiple Priorities

Customer Focused

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring for a Client Experience Associate in Retail Banking. The role focuses on delivering exceptional customer service and educating customers on banking options to improve financial wellbeing. You will engage customers in-branch to identify opportunities and refer to the right branch staff as needed.

The position emphasizes a customer-centric approach, adherence to policies, and collaboration with the team to grow customer loyalty and share of wallet.