Client Experience Specialist

PNC Financial Services Group, Inc.; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a client service professional in Indianapolis to develop and maintain long-term client relationships and ensure satisfaction with products and services.

The role involves handling requests and transactions, from money movement to demographic updates, and escalating issues when needed. You will proactively identify opportunities to utilize digital tools for self-service solutions, collaborate with internal partners, and contribute to ongoing service

Responsibilities

• Develops and maintains long term client relationships.
• Provides exceptional client service and flawless execution on client requests, inquiries and transactions.
• Identifies opportunities for use of digital tools to offer self-service solutions.

Job description

PNC Financial Services Group, Inc. is seeking a client service professional in Indianapolis to develop and maintain long-term client relationships and ensure satisfaction with products and services.

The role involves handling requests and transactions, from money movement to demographic updates, and escalating issues when needed. You will proactively identify opportunities to utilize digital tools for self-service solutions, collaborate with internal partners, and contribute to ongoing service