Client Success & Production Coordinator

RR Donnelley & Sons; Chanhassen (MN); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD in Chanhassen, MN is seeking a Production Coordinator to manage printed materials from initial contact through final disposition. You will ensure on-time delivery and quality while engaging clients across the production process.

You will build relationships, plan projects, and collaborate with sales and operations to price, schedule, and execute jobs, including pre-sales support and billing paperwork.

Qualifications

• HS diploma or GED with 5+ years in client service/administrative/operational support.
• Excellent knowledge of policies, procedures, and program objectives.
• Strong communication and organizational skills to meet deadlines.

Responsibilities

• Coordinate production of printed materials and related services for clients.
• Engage with clients throughout the manufacturing process and billing.
• Assess, plan, and coordinate project aspects with leadership.
• Provide solutions to client concerns and drive process improvements.
• Build and maintain client relationships and high-volume accounts.
• May mentor junior staff and ensure job instructions are entered in systems.

Skills

Communication skills

Organization

Deadline management

Customer service

Team collaboration

Education

HS diploma or GED

Education certification

Tools

MS Office

Google Suite

MAC OS

Job description

RRD in Chanhassen, MN is seeking a Production Coordinator to manage printed materials from initial contact through final disposition. You will ensure on-time delivery and quality while engaging clients across the production process.

You will build relationships, plan projects, and collaborate with sales and operations to price, schedule, and execute jobs, including pre-sales support and billing paperwork.