Client Success & Product Support Pro

Fairygodboss; San Dimas (CA); On-site; USD 20,664 - 38,545; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Base salary offers

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a Client Svc & Prod Supt Specialist to provide exceptional support to clients through various communication methods. The role emphasizes relationship building and problem-solving, requiring adaptability and empathy.

With a focus on compliance and customer satisfaction, the Specialist will educate clients and contribute to a supportive team environment. Ideal candidates have a High School diploma and experience in office settings, with a passion for helping others.

A range of benefits is available from day one, ensuring a healthy work-life balance and continuous growth opportunities.

Qualifications

• At least two years of previous professional work experience in an office environment.
• Responsible for ensuring compliance with regulatory and third-party requirements.
• Knowledge of banking terminology and chargebacks preferred.

Responsibilities

• Serve as a consultant in servicing ADP's products/technologies.
• Build relationships with clients using phone, email, and chat.
• Leverage product knowledge to provide solutions and educate clients.

Skills

Adaptability

Empathy

Self-motivation

Organization

Education

High School diploma

Tools

Knowledge of privacy and security protocols

Job description

Fairygodboss is seeking a Client Svc & Prod Supt Specialist to provide exceptional support to clients through various communication methods. The role emphasizes relationship building and problem-solving, requiring adaptability and empathy.

With a focus on compliance and customer satisfaction, the Specialist will educate clients and contribute to a supportive team environment. Ideal candidates have a High School diploma and experience in office settings, with a passion for helping others.

A range of benefits is available from day one, ensuring a healthy work-life balance and continuous growth opportunities.