Client Success & Operations Manager

ADVANTAGE MEDIA SERVICES LLC; Delaware; On-site; USD 30,000 - 42,000; Full time

Job summary

ADVANTAGE MEDIA SERVICES LLC in Delaware is seeking an Account Manager to coordinate day-to-day client communications and activities across production, shipping, IT, and operations. You will ensure accurate billing, manage the client transition process, and support safety and facilities tasks.

The role requires strong written and verbal communication, multi-tasking, and experience in client service. This is a full-time, day-shift position based in an office environment.

Qualifications

• 2 years of experience in Promotional Material Management, B2B or B2C service companies, including operations experience.
• Experience in reporting and analysis.
• Proven client relationship building.

Responsibilities

• Represent AMS in all communications with the client.
• Project manage the client transition process when new clients sign on.
• Coordinate all client service activities across production, receiving, shipping, IT, and operations.
• Interact with operations staff to implement client programs and processes.
• Define and monitor QC measures and tolerances for various function areas.
• Supervise other client service and administrative staff.
• Audit payroll data for billing accuracy and generate client billing information.
• Attend regular meetings with clients and operations teams.
• Manage company safety policy, rules, and monthly meetings.
• Manage purchasing within defined requirements.
• Assist General Manager with building maintenance and security.

Skills

Operations experience

Reporting and Analysis

Client relationship building

Multi-tasking

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

ADVANTAGE MEDIA SERVICES LLC in Delaware is seeking an Account Manager to coordinate day-to-day client communications and activities across production, shipping, IT, and operations. You will ensure accurate billing, manage the client transition process, and support safety and facilities tasks.

The role requires strong written and verbal communication, multi-tasking, and experience in client service. This is a full-time, day-shift position based in an office environment.