Senior Account Manager - Client Ops & Billing

ADVANTAGE MEDIA SERVICES LLC; California; On-site; USD 40,000 - 47,000; Full time

Job summary

ADVANTAGE MEDIA SERVICES LLC is seeking an Account Manager to oversee day-to-day client communications, coordinate with CS and operations, and manage billing processes. This role requires strong organizational skills and the ability to drive client projects from initiation to completion in a fast-paced setting.

Candidates should be proficient with Microsoft Office, capable of coordinating across production, shipping, IT, and finance, and able to build solid client relationships while ensuring

Qualifications

• 2 years of experience in Promotional Material Management, business-to-business or business to consumer Service Companies including Operations experience
• Experience in Reporting and Analysis
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
• Excellent written and verbal communication skills

Responsibilities

• Represent AMS in all communications with the client
• Project Manage the Client Transition Process when new clients sign on
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs
• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements
• Supervise other client service and administrative staff assigned
• Audit payroll data for billing accuracy
• Generate client billing information
• Attend regularly scheduled meetings with clients and operational team
• Manage Company Safety Policy, rules, regulations, and monthly meetings
• Manage Purchasing for AMS within defined requirements
• Assist General Manager in Building Maintenance and Security

Skills

Client relationship

Operations experience

Reporting and analysis

Multi-tasking

Problem solving

Microsoft Office

Communication skills

Order processing

Warehouse management system

Attention to detail

Tools

Microsoft Office

Order processing system

Warehouse management system

Job description

ADVANTAGE MEDIA SERVICES LLC is seeking an Account Manager to oversee day-to-day client communications, coordinate with CS and operations, and manage billing processes. This role requires strong organizational skills and the ability to drive client projects from initiation to completion in a fast-paced setting.

Candidates should be proficient with Microsoft Office, capable of coordinating across production, shipping, IT, and finance, and able to build solid client relationships while ensuring